Steve Matthews Matthews

Decreased AR from 61.2 to 51.3 days and decreased CFB by $3.2M. Increased AR collections by $3.6M in gross charges, successfully managing and resolving complex revenue cycle issues.

Decreased CFB by $5.3M in 5 months and reduced outstanding claims by $8M. Managed leaders in Accounts Receivable, Billing and Follow-up, Cash Posting, Vendor Management, and Denial Management.

Directed and managed Patient Financial Services activities, increasing cash by $10M (gross charges) and decreasing open denials from 6,539 to 4,095. Collaborated with Epic boost consultant for billing indicator/WQ implementations.

Streamlined workflow processes and created Job aids for account activity codes. Trained Managers and Supervisors on AR reports to improve KPIs, including AR days, CFB, and cash collections.

Provided orientation, training, scheduling, and supervision for staff, establishing and measuring competencies. Utilized EPIC reporting and functionality to achieve goals and escalated issues to EPIC IT as needed.

Acted as a liaison between patient access and patient financial services, increasing revenue by $9.3 Million and decreasing AR days by 3%. Monitored Accounts Receivable and provided individual training to improve QA scores.

Increased revenue by $9.3 Million and decreased AR days by 3% in 3-4 months. Monitored Accounts Receivable and provided individual training to improve Government follow-up team QA scores from 78% to 91%.

Increased revenue by $3 Million and decreased AR days by 4% in 60-90 days. Communicated with staff on billing problems and new developments with Cerner implementation.

Increased cash by $1.1 Million and decreased AR days by 7% in 6 months. Decreased DNFB by $2 Million and monitored claim submission and rejections within the electronic billing system.

Tracked financial status by monitoring variances from plan and improved financial status by analyzing results and variances. Implemented workflow processes for CBO in Cerner and reconciled transactions.

Coordinated data for Healthfirst & Fidelis HEDIS 'Pay 4 Performance' project worth $2.8 Million. Collaborated with eClinicalWorks team to develop structured data fields and clinical alerts in EHR.

Analyzed Explanation of Benefits (EOB), medical records, and claims to dispute or reimburse charges. Prepared 25-50 documents weekly to appeal claims and interacted with provider representatives daily.

Resolved and collected unpaid medical claims with public and private insurance carriers. Reviewed accounts for payment inactivity and ordered itemized statements and medical records as needed.

Verified coverage and claim status with various insurance carriers and resolved unpaid medical claims. Set up new patient accounts and communicated with customer service representatives.

Billed all commercial insurances and collected payments from overdue bills. Negotiated payment plans with patients to increase revenue and administered follow-up calls for precertification and authorizations.

Obtained a Bachelor of Science degree in General Studies. Developed a broad understanding across various academic disciplines.

Completed a Master of Business Administration program. Gained advanced knowledge in business management and operations.