Taneka Spruill

Supervise 12–13 revenue cycle analysts, implemented SOPs and workflow improvements that improved accuracy and productivity, and led KPI monitoring and escalated billing resolution across enterprise initiatives.

Provided after-hours patient support, coordinated urgent clinical concerns with on-call providers, and ensured HIPAA-compliant documentation across multiple practices.

Led a high-volume customer service team, conducted QA reviews and corrective actions, and implemented cross-training and workflow improvements to meet service-level and quality metrics.

Completed payment verification, daily reconciliation, deposit preparation, and financial auditing while partnering on financial controls and reporting improvements.

Handled 40+ patient billing and payment calls daily, documented accounts accurately, and supported workforce planning and scheduling reporting to reduce call drivers.

Supported an 18-person department with documentation oversight, workflow improvements, training assistance, and resolved billing escalations to ensure accurate account management.

Processed DME orders, verified insurance and maintained regulatory compliance while serving as Safety Coordinator responsible for risk-prevention documentation.

Assisted Medicare Part D members with pharmaceutical claims, authorizations, and coverage resolutions to ensure timely benefit access and claim accuracy.

Conducted transportation security screening, facility monitoring, and incident documentation to maintain safety and regulatory compliance.

Supervised 70+ inmates, performed security checks, and maintained detailed compliance logs to ensure facility safety and regulatory adherence.

Pursuing a Bachelor of Arts degree with expected completion in December 2026.

Completed high school diploma at Southern High School in Durham, NC.