Open to opportunities

JoAnn Smithwick

@joannsmithwick

Message

Revenue cycle leader driving operational efficiency and financial performance.

United States

Message

What I'm looking for

I seek a leadership role improving revenue cycle performance through data-driven process enhancements, cross-functional collaboration, and technology adoption in a mission-driven healthcare organization.

I am an experienced healthcare revenue cycle leader with a Master of Public Health Administration and extensive experience across hospital and clinic settings. I specialize in optimizing revenue cycle processes, enhancing performance metrics, and leveraging data and technology to improve reimbursement.

Throughout my career I have led cross-functional teams, managed large portfolios, and overseen revenue cycle operations from patient access through collections. I have worked as a consultant and director, delivering revenue cycle assessments, training, and policy development to improve cash flow and compliance.

My achievements include directing facility support for hospital revenue cycle operations, managing performance for dozens of physician practices, and advising hospitals on complex Medicare and payer reimbursement methodologies. I have a track record of reducing denials, improving AR metrics, and translating analytics into actionable process improvements.

I bring strong project management, stakeholder communication, and leadership abilities, coupled with deep knowledge of Medicare, Medicaid, commercial billing, EHR systems, coding, and payer contract interpretation. I am results-oriented and committed to ethical, service-focused revenue cycle management.

Experience

Work history, roles, and key accomplishments

Current

Director of Revenue Cycle

Current

CorroHealth

Oct 2025 - Present (2 months)

Serve as advisor to hospitals on Revenue Cycle regulatory issues and complete revenue cycle assessments to improve charge capture, coding accuracy, and reimbursement; lead client meetings and author guidance materials for broad client audiences.

Revenue Cycle Management Charge Capture Accuracy Data Analysis

Client Performance Director

Cedar Gate Technologies

Jun 2024 - Dec 2024 (6 months)

Managed performance and client success for a portfolio of 28 value-based physician practices, drove product utilization and tracked KPIs such as days in A/R and denial rates to deliver measurable value.

Client Success Value Based Care KPI Tracking Onboarding Stakeholder Management Performance Improvement

Director, Facility Support

Community Hospital Corporation

Jan 2023 - Jun 2024 (1 year 5 months)

Supported BHSET Patient Financial Services across facilities to meet revenue cycle performance targets, led projects to improve technology, processes, and reimbursement while translating data into actionable initiatives.

Project Management Denial Management Process Improvement Revenue Integrity Data Reporting

Director of Business Office

BayMark Medical

Jan 2021 - Dec 2022 (1 year 11 months)

Led front-end revenue cycle operations for substance use disorder programs, overseeing admissions, insurance verification, training, EMR conversions, and performance monitoring to optimize cash flow and reimbursement.

Patient Access Financial Counseling Performance Metrics Collections

Senior Applications Analyst

Christus Healthcare

Aug 2016 - Oct 2020 (4 years 2 months)

Provided systems consultation and support for claims, charge capture, and payer compliance; updated Meditech dictionaries and generated revenue reports to improve revenue cycle workflows and staff competencies.

Meditech Claims Management ServiceNow Data Reporting Excel Workflow Optimization

Applications Auditor

Christus Healthcare

Oct 2012 - Aug 2016 (3 years 10 months)

Led patient financial services audits supporting timely submission of claims representing enterprise revenue, coordinated AR functions and audited coding and billing processes to ensure regulatory compliance.

Auditing Accounts Receivable Process Improvement Revenue Assurance

Operations Department Supervisor

WellCare

Jan 2008 - Oct 2012 (4 years 9 months)

Supervised up to 32 associates including claims examiners and auditors, implemented workflow improvements to increase accuracy and productivity, and analyzed payer trends to drive process enhancements.

Team Leadership Claims Management Process Improvement Performance Management Training Quality Assurance

Revenue Reconciliation Analyst

WellCare

Jan 2007 - Jan 2008 (1 year)

Directed premium reconciliation for government lines, served as fiscal liaison across finance and regulatory teams, and led automation projects to improve reconciliation and accrual processes.

Reconciliations Government Programs Financial Analysis Automation Process Automation