Minhal Khan
@minhalkhan
Customer-focused Phone Banking Officer skilled in customer service and communication.
What I'm looking for
I am a Phone Banking Officer with experience managing inbound and outbound calls for HBL Contact Center in Karachi, resolving banking queries, and promoting financial products while maintaining high customer satisfaction. I build and maintain strong client relationships through clear communication, problem-solving, and a proactive approach to service.
My background includes a Bachelor of Arts (Honors) in Psychology and diploma-level coursework, practical experience delivering account information and resolving issues efficiently, and familiarity with Microsoft Office, PowerPoint, and Gmail. I consistently aim to ensure trust and positive outcomes in every customer interaction.
Experience
Work history, roles, and key accomplishments
Phone Banking Officer
HBL Contact Center Service
Jan 2022 - Present (3 years 8 months)
Handled inbound and outbound customer banking calls, resolved account and service issues efficiently, and maintained high customer satisfaction through clear communication and problem resolution.
Education
Degrees, certifications, and relevant coursework
SMB College
Bachelor of Arts (Honors), Psychology
2017 - 2022
Completed Bachelor of Arts (Honors) in Psychology from SMB College between 2017 and 2022.
SMB College
Diploma
2017 - 2019
Completed a diploma-level course at SMB College from 2017 to 2019.
U.S. Consulate Karachi
2019 - 2019
Completed a short program or achievement-related activity at the U.S. Consulate Karachi in 2019.
Matriculation
Matriculation
2017 - 2019
Completed matriculation-level education during 2017 to 2019.
MYDAY MBCCS
2017 - 2017
Attended MYDAY MBCCS program in 2017.
Availability
Location
Authorized to work in
Job categories
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