muhammad asghar
@muhammadasghar1
I resolve banking complaints, support ATM operations, and improve customer service processes.
PakistanWhat I'm looking for
I've supported National Bank of Pakistan customer service operations since 2008, resolving complaints, coordinating with branches, and helping customers with digital banking and ATM-related issues.
In my current outsourced role, I manage the official complaint email account, register and track cases across SUNWAI, SBP, web, digital, email, and presidential secretariat channels. I prioritize escalations, coordinate with resolution offices, provide customer updates, and maintain MIS records to identify process improvements.
I've also worked as an ATM monitoring officer, produced ATM cash-retraction MIS reports, trained new staff, and provided guidance on PIN codes, card activation, cash settlement, and general banking inquiries.
Experience
Work history, roles, and key accomplishments
Customer Service Executive (Call Center)
National Bank of Pakistan
Dec 2019 - Present (6 years 8 months)
Handled official complaint account, analyzed and forwarded complaints to subordinate agents, and escalated important issues to the President Secretariat. Registered and tracked complaints via SUNWAI portal, email, and other channels, ensuring accurate data entry and timely resolution.
Education
Degrees, certifications, and relevant coursework
University of Karachi
Bachelor of Commerce, Commerce
2000 - 2004
Grade: 2nd Division
Completed Bachelor of Commerce with a second division from the University of Karachi.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
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