Baabarr Qazi
@baabarrqazi
I am an experienced IT support specialist blending technical troubleshooting with customer-focused banking service.
PakistanWhat I'm looking for
I am a results-driven IT professional with a strong background in customer support and technical troubleshooting, gained through roles in bank contact centers and financial operations. I deliver efficient solutions under pressure, manage IT assets, and support contact center applications while maintaining a customer-first approach.
I have hands-on experience resolving network and system issues, installing applications and joining domains, and supporting online and mobile banking platforms. I seek to leverage my technical and customer-service strengths to reduce downtime, improve service quality, and grow within a dynamic IT team.
Experience
Work history, roles, and key accomplishments
Phone Banking Officer
The Bank of Punjab
Sep 2022 - Present (3 years 1 month)
Provide phone-based customer support for banking transactions and troubleshoot online/mobile banking issues, resolving inquiries and escalations efficiently. Manage IT assets, support contact-center applications and perform network troubleshooting to maintain service continuity.
Contact Center Executive
MCB Bank Ltd
Aug 2021 - Sep 2022 (1 year 1 month)
Delivered high-quality contact-center support for retail banking, resolving customer inquiries and technical issues to preserve satisfaction and meet KPIs. Maintained customer records, handled escalations, and supported online/mobile banking platforms to reduce service disruptions.
Cash Counter & Accounts Manager
KaliB Korp
Jul 2020 - Jul 2021 (1 year)
Managed daily cash transactions, reconciliations and financial reporting while supervising accounting staff to ensure accuracy and internal control compliance. Prepared sales reports and enforced controls that safeguarded company assets.
Education
Degrees, certifications, and relevant coursework
USUniversity of Sindh
Bachelor of Commerce, Commerce
Grade: Second Division
Activities and societies: Covered core subjects such as financial accounting, business law, taxation, economics, and auditing; participated in academic assignments and presentations focused on real-world business scenarios.
Completed Bachelor of Commerce covering financial accounting, business law, taxation, economics, and auditing, and achieved Second Division.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
Skills
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