Baabarr Qazi

Provide phone-based customer support for banking transactions and troubleshoot online/mobile banking issues, resolving inquiries and escalations efficiently. Manage IT assets, support contact-center applications and perform network troubleshooting to maintain service continuity.

Delivered high-quality contact-center support for retail banking, resolving customer inquiries and technical issues to preserve satisfaction and meet KPIs. Maintained customer records, handled escalations, and supported online/mobile banking platforms to reduce service disruptions.

Managed daily cash transactions, reconciliations and financial reporting while supervising accounting staff to ensure accuracy and internal control compliance. Prepared sales reports and enforced controls that safeguarded company assets.

Grade: Second Division

Activities and societies: Covered core subjects such as financial accounting, business law, taxation, economics, and auditing; participated in academic assignments and presentations focused on real-world business scenarios.

Completed Bachelor of Commerce covering financial accounting, business law, taxation, economics, and auditing, and achieved Second Division.