Open to opportunities

Giann Anika Rozadio

@giannanikarozadio

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Customer service and healthcare support specialist skilled in CRM and billing.

Philippines

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What I'm looking for

I am seeking a role where I can apply CRM and billing expertise to improve patient and customer experiences, while growing in healthcare operations and administration.

I am a customer service and healthcare support specialist with hands-on experience handling patient accounts, billing, and high-volume inquiries across retail and healthcare settings.

I have worked as a Merchandising Assistant and in customer care roles where I analyzed sales data, coordinated with suppliers, managed inventory, and contributed to improving sales performance.

In healthcare support positions I handled billing, payment processing, dispute resolution, and maintained accurate customer records while implementing process improvements to enhance service delivery.

I am proficient with CRM tools such as Salesforce and OnDemand, Microsoft Office, and Canva, and I deliver empathetic, efficient, solution-oriented support while adhering to compliance and confidentiality standards.

Experience

Work history, roles, and key accomplishments

Customer Experience Specialist

Self Employed

Jan 2023 - Dec 2026 (3 years 11 months)

Provided customer support and case management across channels, delivering empathetic and efficient solutions for high-volume inquiries and maintaining accurate CRM records.

Customer Support Case Management Salesforce Microsoft Office Empathy

Customer Care Associate

Legato Health Technology

Jan 2021 - Dec 2021 (11 months)

Handled healthcare client inquiries including billing, payment processing, and dispute resolution; ensured accuracy of records and implemented process improvements to enhance service delivery.

Customer Support Healthcare Billing Payment Processing Dispute Resolution Salesforce Administrative Support

Healthcare Associate

Concentrix

Jan 2019 - Dec 2020 (1 year 11 months)

Managed patient accounts and handled high-volume calls, assessing needs and providing accurate information while maintaining compliance and confidentiality.

Healthcare Support CRM & Compliance Data Entry Customer Service

Merchandising Assistant

Sta. Lucia Department Store

Jan 2015 - Dec 2019 (4 years 11 months)

Analyzed sales data, customer preferences, and market trends to inform merchandising decisions; coordinated with suppliers and internal teams to manage inventory and improve sales performance.

Merchandising Inventory Management Sales Analysis Supplier Management Assortment Planning Microsoft Office Data Analysis

Education

Degrees, certifications, and relevant coursework

De La Salle-College of Saint Benilde

Bachelor of Science, Marketing Management

2015 - 2019

Activities and societies: Member of BAJMA, BeVo, and JPIA; attended seminars including Bayani Build (2018), Upsurge (2018), and Madworld (2018).

Completed a Bachelor of Science program at De La Salle-College of Saint Benilde from 2015 to 2019, focusing on customer service, healthcare support, and marketing-related coursework.