MSM s
@ms02
Results-driven IT Support Engineer with expertise in Apple systems.
IndiaWhat I'm looking for
I am an experienced IT Support Engineer with over 6 years of expertise in Apple systems and enterprise technical support. My journey began with a strong foundation in IT infrastructure, where I honed my skills in troubleshooting Mac OS and Windows environments. As a certified ACMT and ACIT professional, I have developed a deep understanding of network security and MDM solutions, which has allowed me to excel in providing top-tier support to clients.
Throughout my career, I have worked with leading organizations such as Unisys and Aptronix, where I managed endpoint security and resolved complex ITSM tickets while maintaining high customer satisfaction. My proficiency in tools like ServiceNow, Microsoft Intune, and SentinelOne has enabled me to enhance operational efficiency and security in enterprise environments. I am passionate about leveraging my technical skills to drive improvements in IT service management and support.
Experience
Work history, roles, and key accomplishments
Level 3 IT Engineer
Unisys
Sep 2024 - Present (8 months)
Configured and deployed Windows Pre-provisioning and Autopilot for enterprise users. Managed endpoint security using SentinelOne and resolved ITSM tickets via ServiceNow, maintaining high SLAs. Provided L3 troubleshooting for Mac and Windows machines and administered Microsoft Intune and MDM solutions.
Level 3 IT Engineer
Unisys
Sep 2024 - Present (8 months)
Configured and deployed Windows Pre-provisioning & Autopilot for enterprise users, and managed endpoint security using SentinelOne. Provided L3 troubleshooting for Mac & Windows machines, resolving ITSM tickets via ServiceNow while maintaining high SLAs. Administered Microsoft Intune & MDM solutions for enterprise device security.
Apple Service Technician
Aptronix
Nov 2018 - Sep 2024 (5 years 10 months)
Diagnosed and repaired Mac & iOS devices following Apple repair protocols, providing L1/L2 support for hardware & software issues. Configured and managed Jamf Pro, Apple Business Manager (ABM), and VPP. Delivered top-tier customer support, ensuring high CSAT & SLA adherence.
IT Support Technician
Al Majd Computers LLC
Aug 2013 - Sep 2018 (5 years 1 month)
Provided on-site & remote support for Mac & Windows environments, and configured and maintained network devices including routers & switches. Gained experience in server virtualization (Hyper-V, VMware) and Active Directory administration. Diagnosed and resolved network issues such as TCP/IP, DNS, DHCP, and VPN.
Apple Service Technician
Aptronix
Nov 2018 - Sep 2024 (5 years 10 months)
Diagnosed and repaired Mac and iOS devices following Apple repair protocols, providing L1/L2 support for hardware and software issues. Provided technical support for Mac users, including macOS troubleshooting and software installations. Configured and managed Jamf Pro, Apple Business Manager (ABM), and VPP, ensuring high CSAT and SLA adherence.
IT Support Technician
Al MAJD COMPUTERS LLC
Aug 2013 - Sep 2018 (5 years 1 month)
Provided on-site and remote support for Mac and Windows environments, configuring and maintaining network devices like routers and switches. Gained experience in server virtualization using Hyper-V and VMware. Diagnosed and resolved network issues including TCP/IP, DNS, DHCP, and VPN.
Education
Degrees, certifications, and relevant coursework
Osmania University
Bachelor of Commerce, Commerce
Pursued a Bachelor of Commerce degree, gaining foundational knowledge in business, accounting, and financial management. Developed skills in economic principles and commercial practices.
MS College
Intermediate (12th Grade), General Studies
Completed Intermediate (12th Grade) education, focusing on core academic subjects. Acquired essential knowledge and skills for higher education.
MS College
Intermediate, General Studies
Completed Intermediate (12th Grade) education, building a strong academic foundation. This period focused on core subjects, preparing for higher education and professional development.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Interested in hiring M?
You can contact M and 90k+ other talented remote workers on Himalayas.
Message MFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
