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Mpilwenhle Magwaza

@mpilwenhlemagwaza

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Dedicated call center agent with strong computer and customer service skills.

South Africa

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What I'm looking for

I seek a dynamic role where I can leverage my customer service and computer skills to support team goals and enhance operational efficiency.

I am Mpilwenhle L. Magwaza, a dedicated professional with a solid background in customer service and office management. I have honed my skills through various roles, particularly as a Call Centre Agent at Call Centre International and Synegy Call Centre, where I effectively managed customer records and addressed complaints promptly. My experience in delivering motor parts has further developed my logistical and organizational abilities.

In addition to my practical experience, I have completed the End User Computing Course, which has equipped me with essential computer skills, including proficiency in Microsoft 365 and effective communication. I pride myself on my attention to detail and my ability to multitask, which allows me to thrive in dynamic work environments. I am passionate about providing excellent service and continuously improving my skills to contribute positively to my team.

Experience

Work history, roles, and key accomplishments

Current

Internet Cafe Owner

Current

Self Employed

Managed and operated an internet cafe, gaining experience in office work and entrepreneurship. Handled various computer applications and software systems.

Office Management entrepreneurship Computer Literacy Troubleshooting Customer Service

Call Centre Agent

Synergy Call Centre

Jan 2021 - Present (4 years 5 months)

Delivered motor parts from the warehouse to spare shops and managed RFCs. Ensured efficient logistics and inventory handling.

Logistics Inventory Management Customer Service Communication Documentation

Call Centre Agent

Call Centre International (CCI)

Jan 2016 - Present (9 years 5 months)

Maintained and updated customer records in the system. Addressed customer complaints and resolved issues promptly, ensuring customer satisfaction.

Customer Service Data Entry Conflict Resolution Customer Relationship Management Communication Skills

Education

Degrees, certifications, and relevant coursework

Zakhe Secondary School

Grade 12 (Matric), General Studies

Completed secondary education, achieving the Grade 12 (Matric) qualification. Focused on core subjects to prepare for further studies and career opportunities.

Kliptown Youth Program

Certificate, End User Computing

Completed the End User Computing Course, gaining proficiency in essential computer applications. Developed skills in Microsoft 365, internet usage, and email communication.