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@mpilwenhlemagwaza
Dedicated call center agent with strong computer and customer service skills.
South AfricaI am Mpilwenhle L. Magwaza, a dedicated professional with a solid background in customer service and office management. I have honed my skills through various roles, particularly as a Call Centre Agent at Call Centre International and Synegy Call Centre, where I effectively managed customer records and addressed complaints promptly. My experience in delivering motor parts has further developed my logistical and organizational abilities.
In addition to my practical experience, I have completed the End User Computing Course, which has equipped me with essential computer skills, including proficiency in Microsoft 365 and effective communication. I pride myself on my attention to detail and my ability to multitask, which allows me to thrive in dynamic work environments. I am passionate about providing excellent service and continuously improving my skills to contribute positively to my team.
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Work history, roles, and key accomplishments
Self Employed
Managed and operated an internet cafe, gaining experience in office work and entrepreneurship. Handled various computer applications and software systems.
Synergy Call Centre
Jan 2021 - Present (4 years 10 months)
Delivered motor parts from the warehouse to spare shops and managed RFCs. Ensured efficient logistics and inventory handling.
Call Centre International (CCI)
Jan 2016 - Present (9 years 10 months)
Maintained and updated customer records in the system. Addressed customer complaints and resolved issues promptly, ensuring customer satisfaction.
Degrees, certifications, and relevant coursework
Grade 12 (Matric), General Studies
Completed secondary education, achieving the Grade 12 (Matric) qualification. Focused on core subjects to prepare for further studies and career opportunities.
Certificate, End User Computing
Completed the End User Computing Course, gaining proficiency in essential computer applications. Developed skills in Microsoft 365, internet usage, and email communication.
Certificate, IT Essentials
Completed the IT Essentials course, focusing on fundamental IT concepts and hardware. Gained knowledge in computer literacy and basic IT support.
Software and tools used professionally
South AfricaYou can contact Mpilwenhle and 90k+ other talented remote workers on Himalayas.
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