Molebogeng Abigail Ramogale

As a Call Centre Agent, I manage customer inquiries related to accidents, mechanical issues, and other concerns. I log call details, coordinate with internal and external resources, and consistently exceed performance metrics, contributing to the overall success of the call center.

During my internship, I assisted in consolidating training information, managing office supplies, and creating Excel spreadsheets. I developed organizational skills by managing multiple tasks and supported staff in their daily operations.

As a Receptionist, I scheduled meetings, liaised with clients and suppliers, and provided timely assistance to all visitors. I also managed check-ins and check-outs, enhancing the company's image through professional service.

In my internship at Sondela Nature Reserve, I handled guest inquiries, managed bookings, and processed payments. I developed skills in customer service and complaint resolution while ensuring a welcoming environment for guests.

Bachelor’s Business Administration in logistics and supply chain management