Motunrayo Awujoola
@motunrayoawujoola
Customer support specialist delivering accurate, high-volume multi-channel service and team leadership.
What I'm looking for
I am a results-driven customer support professional with three years of hands-on experience managing live chat, email, phone, and in-person client interactions. I have led teams collecting and verifying sensitive client data, maintained high satisfaction while reducing processing errors, and onboarded new hires to documentation and communication standards.
Currently completing a BSc in Economics at the University of Lagos, I bring strong data coordination, CRM familiarity, and proficiency with Microsoft Office and Google Workspace. I thrive in remote, international environments and prioritize accuracy, clear communication, and reliable delivery of client-focused outcomes.
Experience
Work history, roles, and key accomplishments
Live Chat & Customer Support Specialist
ZamZam Consult Limited
Aug 2023 - Feb 2026 (2 years 6 months)
Led client data collection and support team, managing multi-channel client inquiries and organizing sensitive health insurance records for thousands of clients while reducing processing errors and improving satisfaction.
Data Records Officer
Choice Prepayment Insurance Services
Apr 2023 - Jul 2023 (3 months)
Maintained and validated confidential client records to support front-line operations, performed quality checks that minimized data errors and ensured timely processing.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Bachelor of Science, Economics
Currently completing a Bachelor of Science in Economics; expected to finish studies in 2026/2027 while in the 300 level.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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