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Motrena Zakharova

@motrenazakharova

I keep distributed teams productive through Microsoft 365 administration, endpoint support, automation, and user-focused technical troubleshooting.

Canada

Message

What I'm looking for

I'm looking to keep distributed teams productive through hands-on IT support, endpoint management, automation, and clear documentation in an async environment with minimal user downtime.

I'm supporting distributed teams at Varicent through Microsoft 365 administration, cloud permissions, MFA, vulnerability patching, and global device provisioning. I help employees start productively on day one with white-glove remote setup support.

At MOST, I built a Python automation workflow using Google Sheets API, Selenium, and PyAutoGUI that reduced manual mass-messaging time by roughly 90%. My data analysis recommendations also contributed to a 15% increase in customer retention.

I've created and documented more than 150 support procedures, reducing average ticket resolution time by 30%, while improving communication across Bitrix CRM, Telegram, WhatsApp, and Discord. I also built a Google AppSheet tool for team schedules and daily task tracking.

Across SaaS, mobile apps, banking, municipal government, and gaming, I've supported users on Windows, macOS, Linux, Android, and iOS. I bring hands-on experience with endpoint management, Active Directory, ticketing systems, hardware troubleshooting, knowledge management, and asynchronous remote support.

Experience

Work history, roles, and key accomplishments

Current

IT Support Specialist

Current

Varicent

Feb 2026 - Present (7 months)

Administered Microsoft 365 environments, managing permissions, distribution groups, and MFA. Partnered with cybersecurity to patch vulnerabilities and provisioned hardware for a distributed workforce.

Microsoft 365 MFA Security Provisioning Remote Support