Mostafa Zed
@mostafazed
Customer Support Representative and AI Trainer delivering fast, satisfying resolutions globally.
EgyptWhat I'm looking for
I’m a customer support professional with 3 years of experience in international customer service, and I’m known for handling customer inquiries and complaints with clear, effective communication. At Vodafone UK, I resolve billing, technical, and service issues while following company procedures to close cases efficiently and maintain high customer satisfaction.
Alongside support work, I’ve been an AI Trainer and content creator with Data Annotation Tech, contributing through writing, transcription, creative prompt writing, and RLHF. I’m currently in the final semester at Abokier High Institute, where my Business Administration focus strengthens how I approach problem solving, documentation, and teamwork.
Experience
Work history, roles, and key accomplishments
Customer Support Rep
Vodafone UK
Feb 2025 - Present (1 year 2 months)
Handled inbound customer inquiries and complaints, providing solutions for billing, technical, and service issues. Followed company procedures to resolve cases efficiently while maintaining high customer satisfaction.
AI Trainer
Data Annotation Tech
Jan 2024 - Present (2 years 3 months)
Trained AI/LLM outputs by creating and improving content, writing materials, and performing transcription. Developed creative prompts and contributed to RLHF-style feedback through iterative prompt writing.
Assisted customers with service-related issues and account support in a fast-paced environment. Documented interactions, followed up on unresolved cases, and collaborated to improve service performance.
Education
Degrees, certifications, and relevant coursework
Abokier High Institute
Business Administration
2022 -
Grade: 3.7
Studying Business Administration at Abokier High Institute (currently in the final semester). GPA: 3.7.
Availability
Location
EgyptAuthorized to work in
Job categories
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