Moshawquie Robinson

Processed and indexed high-volume electronic documentation into internal systems and maintained accurate case records. Reviewed prior authorization requests, verified provider/member/medication information, and handled confidential information in compliance with HIPAA.

Reviewed customer accounts for fraudulent activity and documented case actions accurately. Updated account records, processed verification requests, and maintained compliance with security and privacy procedures.

Entered and maintained patient scheduling and demographic data in internal systems. Provided high-volume remote customer support while following established privacy and compliance standards.

Assisted customers with utility bill payments and account inquiries by processing one-time and recurring payments. Set up payment arrangements, educated customers on billing options, performed remote service restorations, and documented interactions in internal systems while maintaining compliance.

Delivered high-volume inbound and outbound service focused on upgrading cable and internet services in line with sales strategies. Presented product features and promotions to meet sales quotas, tracked KPIs, and adapted to updated sales campaigns while building customer rapport and trust.

Completed training in business communication, customer service, and workplace etiquette with coursework covering conflict resolution and service excellence. Developed foundational business administration skills and demonstrated proficiency with Microsoft Office (Word, Excel, PowerPoint) and document/presentation creation tools.