Open to opportunities

Chelsie Feldhann

@chelsiefeldhann

Healthcare support and operations professional focused on HIPAA-compliant documentation, billing accuracy, and member-first resolution.

United States

Message

What I'm looking for

I’m looking for a healthcare support/operations role where I can apply HIPAA-compliant documentation, accurate data entry, and my billing/coding training to resolve member coverage and billing issues with empathy, confidentiality, and speed.

I’m a healthcare support and operations representative with 7+ years of experience in data entry, documentation accuracy, and account management within healthcare operations. I keep confidentiality at the center of my work, ensuring data integrity and HIPAA compliance while handling file management and real-time documentation.

Currently (Feb 2026–Present) I assist members through inbound calls for health insurance eligibility verification, enrollment, plan selection, account maintenance, and coverage questions. I research and resolve billing issues, technical concerns, and account discrepancies through detailed investigation and accurate data entry across multiple systems—while collaborating with internal departments to improve resolution outcomes.

Before healthcare, I built strong operations and customer support experience at Bank of America (Dec 2016–Mar 2022) by verifying information, updating records, and resolving customer issues with strict attention to documentation accuracy and confidentiality. I also maintain calm, empathetic communication as a family caregiver (Mar 2022–Present), balancing multiple responsibilities in a remote environment—supporting the same reliability and detail-orientation I bring to healthcare billing and coding coursework (in progress).

Experience

Work history, roles, and key accomplishments

Current

Healthcare Support & Ops Rep

Current

Automated Health Systems

Feb 2026 - Present (5 months)

Assists members via inbound calls with health insurance eligibility verification, enrollment/plan selection, and account maintenance, ensuring accurate documentation and HIPAA-compliant data handling. Researches billing/technical/account discrepancies, maintains real-time file management across systems, and escalates complex issues as needed.

Customer Support Inbound Calls Eligibility Verification Insurance Enrollment Account Maintenance Healthcare Billing Support Technical Troubleshooting Documentation Discrepancies HIPAA compliance File Management Data Integrity Confidentiality Cross Functional Collaboration

Current

Family Caregiver

Current

Private Household

Mar 2022 - Present (4 years 4 months)

Provided daily care and support for an elderly family member, including coordinating appointments, medications, and schedules. Maintained confidentiality and completed accurate documentation/data entry of care activities with strong organization and time management.

Appointment Coordination Medication Management Data Entry Confidentiality Organization Time Management

Operations Support Rep

Bank of America

Dec 2016 - Mar 2022 (5 years 3 months)

Assisted customers with account-related inquiries by researching concerns, verifying information, updating records, and resolving issues with accurate data entry and documentation. Worked across multiple systems while maintaining data integrity, confidentiality, and compliance with banking regulations.

Customer Support Data Integrity Confidentiality Regulatory Compliance File Management

Customer Support Rep

DialAmerica

Oct 2016 - Dec 2016 (2 months)

Provided inbound phone customer support, documenting interactions accurately in internal systems while maintaining data integrity and confidentiality. Resolved customer concerns with professionalism, quality standards, and strong organization, multitasking, and problem-solving.

Customer Support Inbound Phone Systems Data Integrity Confidentiality Multitasking Problem Solving Organization Quality Standards

Education

Degrees, certifications, and relevant coursework

Penn Foster Career School

Medical Billing & Coding Student, Medical Billing & Coding

Completing in-progress Medical Billing & Coding coursework covering medical terminology, CPT & ICD-10 coding, and insurance claims and billing procedures with healthcare documentation and compliance.