Dominique Myers

Handled high-volume inbound customer calls for billing, payments, service requests, and account changes. Processed service orders, coordinated emergency tickets and technician dispatch, and documented interactions in internal systems.

Investigated fraud and identity theft claims involving credit and checking accounts while providing empathetic support during sensitive situations. Used LexisNexis and Innovis for fraud detection and documented case findings to ensure regulatory compliance.

Handled high-volume inbound calls for billing, account management, and technical support, resolving escalated customer issues and service complaints. Conducted manager callbacks and customer follow-ups while supporting team performance and maintaining quality and adherence standards.

Provided Medicaid Managed Care and ACA member/provider support through high-volume inbound calls, verifying eligibility, benefits, referrals, and prior authorizations. Led a team of 27 representatives by processing and researching medical claims and coordinating claim resubmissions to support quality and adherence.

Assisted customers with insurance and self-pay estimates while scheduling appointments and coordinating technician dispatch. Managed inbound and outbound customer communication and maintained accurate service documentation and follow-up records.

Managed 80–200 inbound calls daily from patients and providers for prescription refills, insurance coverage, and benefit questions. Coordinated with physician offices for prior authorizations and medication updates, maintained accurate documentation in case management systems, and conducted outbound adherence/refill follow-ups.