Jonnetria Evans

Managed pharmacy provider credentialing workflows, verifying licenses, certifications, enrollment records, and applications while maintaining HIPAA-compliant handling of confidential information. Maintained credentialing databases and processed submissions accurately to support regulatory compliance.

Assisted customers with policy updates, billing inquiries, and insurance quotes, processing driver/vehicle changes while keeping policy records accurate. Handled approximately 50 calls daily and improved retention through policy education and discount reviews.

Provided technical support to dental offices regarding implants, dentures, and crowns, troubleshooting issues and guiding doctors with procedural support. Processed orders and invoices using Microsoft Office and managed 60–70 calls daily in a fast-paced environment.

Supported customers with identity theft protection services and account management, resolving concerns to improve satisfaction and retention. Documented interactions in CRM software and handled 80–100 calls daily while meeting response goals.

Managed overnight front desk operations and guest services, performing nightly audits and balancing cash drawers. Prepared operational and occupancy reports and resolved guest concerns promptly and professionally.

Provided support for T-Mobile and Sprint customers with billing, troubleshooting, payments, and account updates. Handled 70–80 calls daily while meeting performance standards and resolving customer needs through active listening.

Assisted customers with purchases, returns, and product inquiries while maintaining merchandise displays and inventory organization. Delivered customer service in a retail environment.

Completed a Nursing Assistant Program from March 2024 to September 2024.

Graduated with a high school diploma in June 2018.