Moses Ogunreku

Achieved KPI rating of A for three consecutive years (2023–2025) and sustained CSAT above 90% for 11 consecutive months while delivering operational efficiency and compliance across the branch. Built an Excel operational monitoring dashboard for 5 ATMs, achieving zero unresolved variances and 100% credit resolution within 24 hours, while exceeding Money Market Campaign targets at 273% (NGN 181m vs

Stabilised branch operations during transitions by restoring operational continuity, compliance standards, and customer service delivery quickly. Managed cash operations and transaction processing with zero discrepancies, monitored daily metrics to improve throughput and reduce error rates, negotiated vendor contracts to reduce costs, and supported deposit growth through cross-selling and service

Completed a 6-month Executive Trainee rotation across operations, compliance, technology, customer service, and commercial banking, building broad operational and commercial capability. Proposed process improvements that were reviewed and adopted by senior management.

Designed and delivered structured lesson plans tailored to individual student needs. Implemented values-based reward systems that improved student engagement, performance, and classroom culture.

Supported the Drilling and Measurement Manager by optimizing day-to-day operational processes, gaining exposure to drilling systems and real-time data monitoring. Collaborated with cross-functional engineering teams while ensuring safety, quality, and operational standards were met.

Completed the Associateship (ACIB) credential with CIBN, certified as a Chartered Banker.

Completed NYSC service and received a discharge certificate (Call-Up Number: BN/CVU/2019/325424).

Grade: Second Class Upper (2:1)

Earned a Bachelor of Engineering in Petroleum Engineering with a Second Class Upper (2:1) result.

Completed Cambridge A-Level studies in the Sciences track.

Completed WAEC examinations in the Sciences category.