Leeroy Pasipanodya
@leeroypasipanodya
Customer-focused call centre and sales professional with strong communication and target-driven results.
ZimbabweWhat I'm looking for
I am a motivated customer service and sales professional with over four years of combined experience in call centre, frontline operations, and retail sales. I consistently handle inbound and outbound enquiries, resolve complaints, convert leads, and maintain accurate client records while working effectively under pressure.
I bring strong telephone etiquette, CRM and data-capturing skills, bilingual communication (English and Shona), and a proven track record of meeting sales targets and improving customer retention. I am adaptable, disciplined, and ready to contribute to a customer-centered team focused on growth and service excellence.
Experience
Work history, roles, and key accomplishments
Customer Service & Communication Assistant
Dee & Noe Pvt Ltd / Epic Restaurant
Jan 2024 - Dec 2025 (1 year 11 months)
Managed customer inquiries across phone, WhatsApp, and social media, coordinated internal communications, supported marketing campaigns, and assisted management with reporting and follow-ups to improve satisfaction.
Operations & Frontline Service Assistant
Epic Restaurant
Jan 2024 - Dec 2025 (1 year 11 months)
Provided frontline customer support, managed supplier communication and stock checks, and handled operational coordination to ensure a professional dining experience.
Sales Representative
Fresh Farm Foods
Jan 2022 - Apr 2023 (1 year 3 months)
Provided product information, processed orders, maintained sales records, and consistently achieved sales targets through effective follow-ups and relationship building, driving repeat business.
Customer Service & Sales Assistant
MaxGro Retail & Communications
Jan 2018 - Dec 2020 (2 years 11 months)
Handled high volumes of inbound and outbound customer enquiries, resolved billing and service issues, and supported tele-sales activities that improved customer retention and converted leads into sales.
Education
Degrees, certifications, and relevant coursework
Unknown Secondary School
A-Level / O-Level, Accounting; Business Studies; Pure Mathematics
Completed Ordinary Level with 10 passes and Advanced Level certification in Accounting, Business Studies, and Pure Mathematics.
NFC (National Foundation Certificate)
NFC Certificate, Bookkeeping; Computer Operations
Obtained NFC certificates in Bookkeeping and in Computer Operations & Packages.
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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