Joseph Anderson

Resolved hardware/software issues, improving user productivity by 50% through efficient troubleshooting. Enhanced network connectivity, reducing system downtime by 15% and ensuring a seamless user experience. Conducted training sessions for over 50 employees, increasing technology adoption rates by 30%. Streamlined desktop support processes, reducing average resolution time for common system issue

Configured routers and switches, enhancing network reliability and security, resulting in a 30% reduction in network downtime. Streamlined network infrastructure by implementing advanced security protocols and managing cross-platform system integrations. Led IT security audits and executed system-wide upgrades, increasing network stability by 25%. Developed automated solutions for routine system m

Activities and societies: Completed Relevant Courses: Introduction to Technology and Information Systems, Introduction to Operating Systems, Fundamentals of Information Technology and Networking, Fundamentals of Cloud Computing, Intermediate Information Technology and Networking I & II, Cybersecurity and Data Privacy.

Actively pursuing a Bachelor of Science in Cybersecurity and Networking while maintaining a high GPA, with a focus on developing a deep understanding of cybersecurity principles and emerging technologies.

Pursuing an Associate of Applied Science in Cybersecurity and Networking with an emphasis on practical skills and foundational knowledge in cybersecurity.