I am looking for a role that allows me to utilize my vocal skills in a dynamic environment, with opportunities for professional growth and development.
MSOpen to opportunities
Monisha Sweeti
@monishasweeti
Dedicated customer support executive with strong problem-solving skills.
IndiaWhat I'm looking for
I am a committed professional with a B.Tech in Information Technology, and I have developed a strong foundation in customer support and business coordination. My experience spans various roles, including working at Sutherland Global Services for the Amazon process, where I handled international customer queries through email and live chat. I take pride in my ability to maintain a positive response rate while managing high volumes of communication.
In my current role at Federal Bank, I coordinate home loan distribution, ensuring smooth communication between clients and the bank. My achievements include managing 450 emails with a high positive response rate and handling 150 calls daily in a control room setting. I am passionate about leveraging my skills to contribute to a dynamic team and drive customer satisfaction.
Experience
Work history, roles, and key accomplishments
SS
Customer Support Executive
Sutherland Global Services
Provided customer support for the Amazon Process, assisting customers with their inquiries and issues. Handled international customers through mail and live chat for the Canadian Amazon process.
FB
Business Coordinator
Federal Bank
Coordinated the home loan distribution section, handling NRI customers regarding loan disbursal. Reported frequently to the head office on the status of home loan processes.
AS
Executive Support
Amtex Software Solutions
Worked as an executive support in the control room for the Kavalan mobile application, handling support and live emergency calls. Handled 150 calls per day and was awarded for handling 450 mails with a positive response rate.
I(
Business Development Executive
ICFAI University (FLP)
Worked as a Business Development Executive. Specific duties and responsibilities were not detailed in the provided text.
Education
Degrees, certifications, and relevant coursework
VC
VELTECH MULTITECH DR R R DR SR ENGINEERING COLLEGE
B. TECH, Information Technology
2009 - 2013
Grade: 75.56%
Completed a Bachelor of Technology degree with a focus on Information Technology. Achieved a final grade of 75.56%.
SS
ST MARY’S GIRLS HIGHER SECONDARY SCHOOL
12 TH STANDARD
2008 - 2009
Grade: 70.00%
Completed 12th Standard education. Achieved a final grade of 70.00%.
DS
DON BOSCO MATRICULATION HIGHER SECONDARY SCHOOL
10 TH STANDARD
2006 - 2007
Grade: 66.36%
Completed 10th Standard education. Achieved a final grade of 66.36%.
Availability
Open to opportunities
Location
IndiaAuthorized to work in
Salary expectations
500k-800k USD
Job categories
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