Monique Vallier

Single Point of Contact: Served as the primary advocate and coordinator for a high-priority client, managing all aspects of care, logistics, and communication.

Strategic Problem Solving: Conducted independent research to identify and implement high-tech assistive technology, resulting in a significant restoration of the client's quality of life.

Calendar & Appointment Management: Meticulously ma

Served as the primary advocate and coordinator for a high-priority client, managing care logistics and communication as a single point of contact. Conducted independent research to identify and implement high-tech assistive technology, and managed complex calendars, appointments, and crisis reporting.

Provided high-level administrative and personal support to an economist, supporting preparation and delivery of a TEDx Talk and assisting a professional transition back to writing. Coordinated funeral arrangements, household operations, companion care, and daily logistics including vendors, appointments, and maintenance.

Executive Project Support: Provided high-level administrative and personal support to a renowned Economist, directly facilitating the preparation and successful delivery of a TedX Talk on How the Economy is affected by Technology Advancement.

Professional Continuity: Encouraged and managed the client’s transition back into his professional passions and book-writing post-bereavement, ensuring his

Dedicated Account Management: Provided specialized, high-touch support for a client with complex mobility needs.

Service Excellence: Executed seamless logistical support for outings and medical appointments, including the management of specialized mobility equipment.

Crisis Intervention: Monitored and reported unexpected changes in physical and emotional health to maintain service standards.

Provided high-touch account management for a client with complex mobility needs, supporting outings and medical appointments. Monitored for unexpected changes in physical and emotional health and reported updates to maintain service standards.

Service Coordination: Managed all aspects of client comfort and safety, including meticulous calendar management and appointment setting.

Stakeholder Communication: Acted as the primary liaison between the client and family members, providing regular health and status updates.

Coordinated client comfort and safety, managing calendar and appointment setting for service delivery. Served as the primary liaison between client and family members, providing regular health and status updates.

Managed daily operations and scheduling for a practicing psychologist, including confidential patient intake and administrative onboarding. Coordinated revenue and billing tasks and led research to secure a blind client’s placement in a high-tech visual aid beta-testing program, maintaining a 100% satisfaction rate over two years.

Professional Practice Management: Managed the daily operations and professional calendar for a practicing psychologist, ensuring seamless scheduling for clinical sessions and personal commitments.

Client Intake & Onboarding: Acted as the first point of contact for new patients, handling sensitive intake inquiries and administrative onboarding with high confidentiality and empathy.

Revenue & Bill

Led business development and market research to identify scalable, high-ROI local acquisition opportunities, supporting purchase of a thriving enterprise. Researched and facilitated approvals for specialized medical technology, coordinated with PCPs and insurance providers, and managed technical training and adaptive technology onboarding for the client and family.

Business Development & Market Research: Spearheaded a targeted search for local acquisition opportunities; identified businesses with high scalability and ROI potential, leading to the successful purchase of a thriving local enterprise.

Complex Benefits Navigation: Researched and facilitated the end-to-end approval process for specialized medical technology (Electric Standing Wheelchair). Coordin

Specialized Recovery Support: Managed post-operative recovery care, including vital signs monitoring and clinical documentation.

Service Continuity: Earned a re-hire for this client based on prior successful service delivery and trust.

Managed post-operative recovery care, including vital signs monitoring and clinical documentation. Provided service continuity and was rehired based on prior successful service delivery and trust.

Facilitated hip replacement recovery protocols with a focus on client mobility and safety. Monitored and documented vitals and wound care progress with attention to clinical accuracy.

Rehabilitation Management: Facilitated hip replacement recovery protocols, prioritizing client mobility and safety.

Clinical Accuracy: Monitored and documented vitals and wound care progress with meticulous attention to detail.

Post-Operative Advocacy: Provided dedicated recovery support and managed clinical timelines for a high-priority client.

Accountability: Reported status changes to stakeholders to ensure recovery goals were met.

Long-Term Client: Hired multiple times over a three-year period to manage post-surgical recovery and daily logistics.

Detailed Oversight: Managed all clinical documentation, vitals monitoring, and complex scheduling for the household.

High-Volume Service Delivery: Resolved a diverse range of customer inquiries in a fast-paced retail environment while maintaining high satisfaction ratings.

Technical Troubleshooting: Provided expert assistance with print-on-demand services and basic technology setups for business clients.

Operational Excellence: Managed point-of-sale (POS) systems and processed financial transactions with a hig

Relevant Coursework: Human Behavior, Communication Theory, and Research Methods (highly applicable to understanding client needs and patterns)

Proactive mastery of CRM workflows and ticket management systems

Trained for automation testing using Java (coding language), Automation Technology and AI-forward mindset with a willingness to learn new tools and systems quickly

Demonstrates a foundation in high-stakes, regulated environments and meticulous documentation

Evidence of technical precision and adherence to strict operational standards.

Associate of Science coursework in Psychology, including Human Behavior, Communication Theory, and Research Methods. Pursuing the degree currently.