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Tempress Brown

@tempressb

Message

I coordinate patient care, schedules, documentation, and care transitions across healthcare teams.

United States

Message

I oversee chronic care, transitional care, and telehealth coordination, connecting patients, families, providers, specialists, hospitals, and vendors to support timely care transitions.

I've also managed patient scheduling, insurance , referrals , directed operations, inventory, staffing, and community-partner relations at Little Essentials Non Profit.

Experience

Work history, roles, and key accomplishments

Chronic Care Manager

MedRite Urgent Care

Oct 2025 - Sep 2026 (11 months)

Oversaw care for patients receiving chronic care management, transitional care management, and telehealth services. Coordinated with healthcare providers and managed patient and clinical team schedules.

Care Coordination Chronic Care Management Transitional Care Management Telehealth Patient Scheduling Healthcare Compliance Durable Medical Equipment Coordination Documentation

Care Coordinator Front Desk

SPEAR Physical Therapy

Jul 2024 - Apr 2025 (9 months)

Welcomed and registered new patients, scheduled appointments, and verified insurance coverage. Managed patient records and ensured compliance with HIPAA and other regulatory standards.

Patient Registration Appointment Scheduling Insurance Verification HIPAA compliance Patient Records Management Customer Service Billing Support Upselling

Front Desk Concierge

Aloft by Marriott

Aug 2022 - Mar 2024 (1 year 7 months)

Greeted guests, managed reservations, and processed check-ins and payments. Provided information about hotel amenities and local attractions, and resolved guest complaints.

Guest Relations Reservation Management Payment Processing Customer Service Communication Skills Problem Solving VIP Service

Operations/Office Manager

Little Essentials Non Profit

Apr 2018 - Sep 2021 (3 years 5 months)

Directed nonprofit operations including receiving, distribution, shipping, customer service, HR, and administration. Managed inventory, staff scheduling, and payroll approvals.