At Medstar Washington Center Hospital, I lead administrative and operational functions for the Office of Patient Relations and Decedent Affairs. I oversee patient feedback intake and resolution, and present weekly advocacy analytics to executive leadership to recommend service improvements.
I also coordinate family meetings and grievance follow-ups, manage departmental budgets, and oversee HR compliance. My work supports patient rights compliance and the hospital’s 5-Star service delivery initiatives.
At Stanford Healthcare, I coordinated patient care plans, scheduling, insurance, and communication between patients and providers. Earlier, as Independent elderly care home coordinator at Sunrise independent living, I oversaw daily operations, resident care coordination, budgets, and staff training.
