Monique User
@moniqueuser3
Customer service professional with call-center and business operations experience, focused on fast, empathetic issue resolution.
United StatesWhat I'm looking for
I’m a dedicated customer service professional with vast experience assessing customer needs quickly and providing appropriate solutions. I’m known for resolving issues with professionalism and empathy while maintaining a high standard of service.
As a Business Owner for Airbnb-Charlotte, I provide customer service support by responding promptly to tenant inquiries and requests. I manage daily administrative tasks—including tenant relations, rent collections, and business operations—while keeping up-to-date records and using QuickBooks for transaction management, inventory management, and marketing.
In healthcare customer support at Concentrix, I handled a fast-paced, high-volume environment across phone, email, and chat. I documented interactions accurately in the CRM system, collaborated with cross-functional teams to escalate complex issues, and leveraged strong product knowledge to troubleshoot and resolve customer concerns.
Earlier in my career, I built a strong foundation through call center and receptionist roles, including handling high call volumes calmly, meeting performance goals, and communicating solutions clearly. I continue to prioritize streamlining processes to improve customer service efficiency and satisfaction.
Experience
Work history, roles, and key accomplishments
Provided tenant customer support by responding to inquiries, managing tenant relations and rent collections, and handling daily operations. Maintained business records and managed inventory/transactions using QuickBooks.
Provided customer support via phone, email, and chat while maintaining professionalism and empathy. Documented interactions in the CRM, escalated complex issues, and troubleshot customer problems using strong product knowledge.
Call Center Representative
Sitel
Jul 2021 - Apr 2024 (2 years 9 months)
Answered high-volume inbound calls and handled difficult situations professionally with empathy and understanding. Met call center performance goals and provided solutions to customer inquiries, supporting sales as needed.
Receptionist
Spencer's
Jul 2018 - Jul 2021 (3 years)
Answered calls with proper telephone etiquette and routed inquiries to the appropriate extensions. Assisted with administrative tasks including filing, copying, and checking in/escorting visitors while providing directions and general information.
Handled high volumes of incoming calls while maintaining quality standards for call duration. Researched customer inquiries using computer systems and databases, resolved escalated complaints, and transferred calls to the proper department or individual.
Education
Degrees, certifications, and relevant coursework
Independence High School
High School Diploma
Earned a high school diploma at Independence High School in Charlotte, NC.
Central Piedmont Community College
Completed coursework at Central Piedmont Community College in Charlotte, NC.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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