Looking for a job

Monique Montique

@moniquemontique

Message

Account manager at ALPHA BRAND who manages client pipelines, sets appointments, and prepares client reports.

Jamaica

Message

What I'm looking for

I’m looking to use my acquired knowledge and skills to the best of my ability while helping build a company’s revenue.

At ALPHA BRAND, I managed client inboxes through LinkedIn and Expandi, built pipelines for prospective clients, and set appointments. I also prepared client reports and managed the CRM.

Previously, I worked as an Account Manager at LED SIGN CITY, assisting clients with offer selection, order updates, and sales. At Happy Customers LLC., I sold products and services, made cold calls for B2B and B2C accounts, and assisted with training new hires.

Experience

Work history, roles, and key accomplishments

Account Manager

Alpha Brand

Apr 2024 - Nov 2024 (7 months)

Built pipelines for prospective clients, managed client inboxes via LinkedIn and Expandi, set appointments, oversaw daily operations, prepared reports, cold called prospective clients, performed administrative duties, and managed CRM.

LinkedIn Expandi CRM Cold Calling Appointment Setting Reporting Administrative duties

Account Manager

Led Sign City

Feb 2022 - Oct 2022 (8 months)

Assisted potential clients in choosing suitable offers, liaised with clients via email, phone, and chat, built pipelines, set appointments, updated the website, closed sales, and managed CRM.

CRM Sales Client Liaison Pipeline Building Appointment Setting Website Updates

Sales Representative

Happy Customers LLC

Oct 2018 - Jan 2022 (3 years 3 months)

Sold products and services to prospective customers, cold called for multiple accounts (B2B & B2C), achieved daily, weekly, and monthly targets, assisted with training new hires, and maintained product knowledge to close sales.

Sales Cold Calling B2B B2C Training Product Knowledge

Associate

Sutherland Global Solutions

Jun 2018 - Sep 2018 (3 months)

Assisted customers with queries and transactions regarding Microsoft-related issues, canceled or extended subscriptions, and made purchases on customers' behalf.

Customer Service Microsoft Products Subscription Management

Credit & Collections Associate

Conduent

Nov 2017 - Mar 2018 (4 months)

Maintained compliance with fair debt practices and other regulatory guidelines, negotiated payment plans professionally, provided high-level customer service, and achieved daily, weekly, and monthly targets while consistently being number one.

Debt Collection Compliance Negotiation Customer Service Target achievement

Statistical Officer

The Statistical Institute of Jamaica

Mar 2016 - Mar 2017 (1 year)

Assisted with ad hoc surveys, performed data entry, and organized documents and paperwork while maintaining a filing system.

Data Entry Survey Assistant Document Management Filing

Secretary

Boys' Town Boxing Association

Jan 2012 - Dec 2016 (4 years 11 months)

Took minutes and logged names of boxers present at training, managed the organization's finances and Facebook page, and ensured training went according to schedule.

Minute Taking Record keeping Financial Management Social Media Management Scheduling

Education

Degrees, certifications, and relevant coursework

Calabar Primary & Junior High School

School Leaving Certificate, General Education

Completed primary and junior high school education in Kingston, Jamaica.

Excelsior High School

High School Diploma, General Education

Earned a high school diploma with CSEC subjects including Mathematics, English Language, English Literature, Spanish, Biology, Physics, and Information Technology, and CAPE Unit 1 in Communication Studies and Information Technology.