Dian Boreland
@dianboreland
Experienced professional with a strong background in sales and customer service.
JamaicaWhat I'm looking for
With over 25 years of diverse work experience, I have honed my skills in accounting, sales, and customer service across various industries. My journey has equipped me with the ability to effectively resolve customer issues and manage teams, ensuring smooth operations and high levels of customer satisfaction.
In my most recent role as an Account Executive at IBEX Global, I focused on resolving customer queries and enhancing the overall customer experience. Previously, as a Sales Manager at Sunshine Abrasive, I supervised a team and reconciled daily sales, demonstrating my leadership and organizational skills. My experience as an Assistant Accountant and Head Cashier further solidified my expertise in financial management and customer relations.
Experience
Work history, roles, and key accomplishments
Account Executive
IBEX Global
Sep 2019 - Sep 2021 (1 year 11 months)
Resolved customer issues and responded to queries, ensuring high levels of customer satisfaction.
Sales Manager
Sunshine Abrasive
May 2012 - Nov 2014 (2 years 6 months)
Managed daily operations and supervised a team of customer service personnel while reconciling daily sales.
Assistant Accountant / Head Cashier
Rapid True Value / Hardware & Lumber
May 2006 - Mar 2012 (5 years 10 months)
Prepared weekly sales reports, supervised cashiers, and resolved customer issues.
Head Cashier
Rapid True Value / Hardware & Lumber
Feb 2003 - Sep 2006 (3 years 7 months)
Reconciled daily sales and supervised a team of cashiers to ensure efficient operations.
Assistant Manager
Edgar Johnson Supermarket & Wholesale
Feb 1997 - Jan 2003 (5 years 11 months)
Managed inventory, reconciled daily sales, and resolved customer issues while overseeing staff welfare.
Assistant Bursar / Secretary / Canteen Supervisor
Ferncourt High School
Nov 1994 - Sep 1996 (1 year 10 months)
Managed fee collections, prepared reports, and supervised the canteen team while reconciling daily sales.
Education
Degrees, certifications, and relevant coursework
Distinction College
College Diploma, Business Administration
2025 - 2028
Mico College
Certificate, Business Administration
1995 - 1996
Completed a course in Business Administration.
Moneague Community College
Short Course, Computer Science
1993 - 1994
Completed a short course in Computer Science.
Ferncourt High School
High School Diploma
1989 - 1993
Achieved 5 CXC subjects.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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