Open to opportunities

Jenay Williams

@jenaywilliams

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Multidisciplinary marketing and communications professional driving client results.

Jamaica

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What I'm looking for

I seek a role where I can lead client projects and digital campaigns, grow CRM-driven relationships, and contribute to a collaborative, impact-focused team with opportunities for leadership and professional development.

I am a multidisciplinary marketing and communications professional with 6+ years of experience across account management, digital branding, community outreach, and customer support. I consistently lead B2B client projects from strategy through execution, managing websites, SEO, social media, and CRM systems for Caribbean and U.S. markets.

My background includes delivering Tier 2 technical support, surpassing sales targets, and training junior staff, as well as conducting field research and managing confidential data for health studies. I combine strong written and verbal communication with design tools like Canva to support creative execution and client engagement.

I am recognized for leadership and community impact through regional roles leading Leo Clubs and multiple awards, and I bring a results-driven, adaptable approach focused on teamwork, attention to detail, and measurable outcomes.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

Proforma IDology Marketing Group

Jun 2023 - Present (2 years 4 months)

Manage B2B branding and marketing projects including websites, SEO, digital content, and logo design while coordinating social media execution and U.S.-based suppliers to deliver projects on schedule.

Account Management Digital Marketing SEO CRM Content Design Vendor Management

Research Assistant

University of the West Indies

May 2022 - Jun 2023 (1 year 1 month)

Conducted field data collection and coordinated interview and survey logistics across rural and urban communities, ensuring confidentiality and secure data transfer for medical studies.

Field Data Collection Confidentiality Data Management Laboratory Support Community Engagement

Customer Experience Specialist

Ibex Global Services

Aug 2018 - May 2022 (3 years 9 months)

Delivered Tier 2 technical support, resolved complex issues, trained junior agents on escalations, and consistently exceeded monthly sales quotas while achieving repeated 100% customer satisfaction.

Technical Support Escalation Management Customer Service Sales Billing Support Call Center Operations

Education

Degrees, certifications, and relevant coursework

University of the West Indies, Mona

Bachelor of Arts, Integrated Marketing Communication

Pursuing a B.A. in Integrated Marketing Communication with emphasis on advertising, public relations, digital media, and marketing strategy; expected completion 2026.