Janoy Carey

Manage weekly working capital loans and past due accounts, reconcile by collecting overdue payments, and update Excel sheets for client reports. Conduct outbound calls and emails to collect outstanding invoices and negotiate payment arrangements.

Managed a portfolio of accounts, performed credit evaluations, and monitored overdue payments. Conducted outbound calls and emails to collect outstanding invoices and resolved billing disputes.

Utilized Salesforce, SAP, and Microsoft Excel to generate and send invoices, track payments, and follow up on outstanding accounts to ensure timely collection.

Supervised and supported a team of customer service representatives specializing in email and chat support. Conducted training sessions and assisted customers with product-related questions.

Monitored team performance metrics and handled escalated customer inquiries or complaints. Maintained up-to-date knowledge of company products and policies.

Pursuing the Certified Accounting Technician certificate online, with an expected completion in the future.

Pursued an Associate's Degree in Social Work but did not complete the program.

Completed high school education, earning a High School Diploma with 5 CSEC subjects.