Katanya Foster
@katanyafoster
Sales development leader driving qualified pipeline, coached teams, and customer outcomes through KPI-focused execution.
JamaicaWhat I'm looking for
I lead sales development efforts to generate qualified leads, grow revenue, and maintain a healthy sales pipeline. I monitor daily conversion performance, coach objection handling and closing techniques, and analyze sales trends to improve results. I also work closely with management on campaign execution and customer engagement strategies to hit business targets.
Previously, I served as an Assistant Contact Center Manager, overseeing daily team performance and key service metrics to ensure operational targets were achieved. I provided coaching, identified training needs, and handled escalated customer concerns while maintaining client satisfaction.
Earlier experience includes Collections Supervisor and Debt Collection Agent roles, where I monitored recovery performance, supported team productivity, and ensured compliance with company procedures. I negotiated payment arrangements, resolved disputes, and maintained accurate account documentation, bringing a results-driven, KPI-focused mindset to every team.
Experience
Work history, roles, and key accomplishments
Sales Development Manager
Easy As ABC Marketing Ltd
Aug 2025 - Present (11 months)
Led sales development activities to generate qualified leads, grow revenue, and maintain a healthy sales pipeline. Monitored conversion performance, coached team members on objection handling and closing, and analyzed sales trends to improve results.
Assistant Contact Center Manager
Teleperformance
Aug 2024 - Jun 2025 (10 months)
Oversaw daily team performance and monitored service metrics to ensure operational targets were achieved. Provided coaching, identified training needs, and handled escalated customer concerns to maintain client satisfaction.
Collections Supervisor
Teleperformance
Nov 2023 - Aug 2024 (9 months)
Supervised collections staff, monitored recovery performance, and ensured compliance with company procedures. Supported team productivity while overseeing collection operations.
Debt Collection Agent
Teleperformance
Feb 2023 - Nov 2023 (9 months)
Managed delinquent accounts by negotiating payment arrangements, resolving disputes, and maintaining accurate account documentation. Worked to improve customer outcomes while handling collections cases.
Sales Agent
Itel BPO
Aug 2022 - Jan 2023 (5 months)
Promoted products by explaining key features and benefits to support sales growth. Resolved customer concerns to maintain customer satisfaction.
Education
Degrees, certifications, and relevant coursework
CSEC/CXC
High School Graduate, General Education (CSEC/CXC)
Completed CSEC/CXC subjects including Mathematics, English A, Human & Social Biology, Principles of Business, Information Technology, and Social Studies.
HEART Trust NTA
Business Administration Level 2, Business Administration
Completed HEART Trust NTA Business Administration Level 2 training.
NVQ-J
NVQ-J Level 2, Housekeeping
Completed NVQ-J Level 2 in Housekeeping.
NVQ-J
NVQ-J Level 2, Food Preparation / Sous Chef
Completed NVQ-J training for Food Preparation / Sous Chef at Level 2.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
Skills
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