At Motovario Corp, I reduced RMA numbers by 75% by implementing a peer-verification system for order confirmation. I also submitted a Business Improvement Report that led to a dedicated purchase-order email, reducing confusion and improving processing speed.
I manage escalated calls and emails, coach employees one-on-one, and oversee new-hire training. I prepare weekly dashboards and open-order reports, process purchase orders, and generate quotes.
At From The Earth Brewing Company, I serve guests, respond to inquiries and complaints, and build rapport that contributes to repeat business. I also trained and coached employees at Olive Garden and supported staffing, operations, and inventory as Shift Manager at Edible Arrangements.
