Open to opportunities

Monique Aldama

@moniquealdama

Customer-service focused administrative professional with strong bilingual communication and case management experience.

United States

Message

What I'm looking for

I seek a role that leverages my bilingual customer-service, case management, and administrative strengths in a stable organization offering growth, clear expectations, and teamwork.

I am a bilingual customer-service focused administrative professional with extensive experience in public-sector case management, reception, and frontline retail supervision. I bring strong communication skills and a team-player attitude to fast-paced environments.

My public‑sector roles at County of Riverside included eligibility services, imaging and mail processing, juvenile court record preparation, payroll support, and human-resources routing, where I maintained accuracy and timeliness under pressure.

In prior positions I managed front-end operations at a large retail store, supervised staff, handled register audits and money services, and worked in high-volume call centers and SSI/SSDI case follow-ups. I consistently supported customers in both English and Spanish.

I am committed to furthering my customer service skills and growing within an organization that values reliability, clear communication, and operational accuracy.

Experience

Work history, roles, and key accomplishments

Eligibility Services Clerk

County of Riverside - DPSS

Jan 2021 - Jun 2022 (1 year 5 months)

Processed and imaged client paperwork, operated switchboard routing calls, managed mail and reception duties, and assisted the public with CalFresh/CalWORKs/Medi-Cal applications to ensure timely case processing.

Data Entry Reception Customer Service

SSI/SSDI Case Manager

The Law Offices of Dr. Bill Latour

Jul 2019 - Mar 2020 (8 months)

Managed SSI/SSDI claims by coordinating with Social Security for updates, conducting face-to-face appointments (primarily Spanish-speaking clients), and handling high-volume call center inquiries and escalations.

Case Management Call Center Documentation

Office Assistant II

County of Riverside - DPSS

Jan 2019 - Mar 2019 (2 months)

Responded to public inquiries, explained procedures and forms, routed callers, sorted/distributed mail, and prepared juvenile court records while coordinating with county counsel and court systems.

Customer Service Records Management Sorting Mail

Office Assistant III

County of Riverside - DPSS

Apr 2018 - Dec 2018 (8 months)

Processed payroll timesheets, tracked correspondence to obtain missing timesheets, and routed HR inquiries while maintaining timely payroll and employee records.

Payroll Processing Timesheets HR Support Excel Routing Record keeping

Assessor Clerk Recorder Trainee

County of Riverside - Assessor Clerk Recorder

Oct 2017 - Apr 2018 (6 months)

Handled remote bank deposits, processed OCR receipts for vital records, maintained tracking for processed receipts, and prepared accounts payable documentation using Access and Excel.

OCR Receipt Processing Accounts Payable Excel Record keeping Cash Handling

Customer Service Representative

Epitome Insurance Solutions

Feb 2017 - Aug 2017 (6 months)

Maintained client accounts, processed policy sales and renewals, handled payments and correspondence, and conducted outbound marketing and cold calling.

Insurance Sales Renewals Payments Cold Calling

Customer Service Manager

Walmart

Dec 2014 - Sep 2016 (1 year 9 months)

Managed front-end operations including cashier supervision, register audits, returns processing, money services, and employee evaluations and coaching to maintain service and loss-prevention standards.

Cash Handling Returns Supervises Audit