MGMalinda Granville
@malindagranville
Detail-oriented administrative professional with extensive customer service experience.
United StatesWhat I'm looking for
I am a highly organized and detail-oriented administrative professional with extensive experience in scheduling, records management, customer service, and office operations. My career has been dedicated to supporting city and government operations efficiently and professionally. I thrive in fast-paced environments, managing high-volume inquiries and coordinating department activities with precision.
Throughout my career, I have developed strong problem-solving skills and a deep understanding of court operations. As a Court Clerk III, I managed courtroom operations, scheduled hearings, and ensured compliance with judicial protocols. My ability to maintain accurate documentation and develop procedural guidelines has improved workflow efficiency and case management within the court system.
I am proficient in Microsoft Office and Google Suite, and I have a proven track record of providing exceptional customer service. My experience as a Customer Service Associate has honed my skills in resolving customer concerns and enhancing user experiences. I am eager to leverage my administrative skills and experience to contribute positively to future roles.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
TTEC
Dec 2024 - Mar 2025 (3 months)
Provided high-volume customer support in a fast-paced call center, assisting clients with inquiries regarding FasTrak accounts, billing, and payments. Resolved customer concerns efficiently by troubleshooting account issues, processing transactions, and offering tailored solutions to enhance user experience. Maintained detailed records of customer interactions, ensuring accurate documentation and
Court Clerk III
Orange County Superior Court
Aug 2007 - Dec 2024 (17 years 4 months)
Served as the primary clerk for a Family Law judge, managing courtroom operations, scheduling hearings, and maintaining the daily court calendar. Coordinated and monitored case proceedings, ensuring accurate documentation and compliance with judicial protocols. Recorded and summarized court orders into the judicial database, ensuring accuracy and legal integrity in all case documentation.
Deputy Clerk I, II, III
Los Angeles Superior Court
Feb 2000 - Aug 2007 (7 years 6 months)
Gained extensive experience across multiple judicial departments, including Civil, Small Claims, Family Law, and Traffic. Processed court filings, accepted payments for citations and other fees, and provided in-person and written correspondence to the public. Served as a lead clerk, assisting in end-of-day financial reconciliation and ensuring cashiers properly balanced transactions.
Education
Degrees, certifications, and relevant coursework
Manuel E Dominguez High School
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge and skills. Prepared for further academic or professional pursuits.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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