Sabrina Ramirez

Processing claims for social security retirement and disability benefits, ensuring accuracy and compliance with federal policies. Performing data entry and maintaining detailed records in federal databases while advising beneficiaries on Medicare enrollment and claims processing procedures.

Processing claims for social security retirement and disability benefits while ensuring accuracy and compliance with federal policies. Responsible for data entry, maintaining detailed records, scheduling appointments, and advising beneficiaries on Medicare enrollment and claims processing.

Reviewed mortgage relief applications to determine eligibility for assistance, ensuring compliance with California State policies. Conducted data entry and maintained documentation for each case worked.

Reviewing mortgage relief applications and financial paperwork to determine eligibility for mortgage assistance while complying with California State program policies. Conducting interviews and requesting additional documentation as needed.

Handling inbound and outbound calls to assist members with prescription orders, payments, and tracking information. Serving as a subject matter expert for associates and leading new hire training classes.

Managed inquiries regarding health insurance applications under the Affordable Care Act. Resolved issues and provided accurate information to customers.

Handled inbound and outbound calls to assist members with prescription orders and payments. Served as a subject matter expert and led new hire training classes, providing coaching and feedback.

Reviewed and verified information to determine eligibility for the AHCCCS Medicaid program. Conducted financial interviews and maintained productivity and quality measurements.

Reviewing and verifying assets and income to determine eligibility for the AHCCCS Medicaid program. Conducting financial interviews and ensuring compliance with Arizona State regulations.

Managing inquiries related to health insurance applications through the Marketplace. Providing solutions for issues arising under the Affordable Care Act and handling high call volumes.

Handling customer inquiries regarding passport applications and providing accurate information based on regulations and policies. Managing high call volumes and ensuring attention to detail.

Handled high call volumes, assisting customers with passport application inquiries. Provided accurate information and education based on regulations and policies.

Conducted interviews and entered data accurately for the 2010 Census. Communicated effectively with diverse populations to ensure accurate population counts.

Responding to calls and conducting interviews for the 2010 Census while entering data accurately. Communicating effectively with challenging personalities.

Completed general education courses to enhance skills and knowledge in various subjects, preparing for future employment opportunities.