Open to opportunities

Monika Zawadzka

@monikazawadzka

Message

Master's degree physiotherapist with strong customer service skills.

Portugal

Message

What I'm looking for

I seek a role that values teamwork and offers opportunities for professional growth.

I am a dedicated and passionate physiotherapy graduate from Nicolaus Copernicus University, with a Master's Degree completed in September 2024. My academic journey has equipped me with a solid foundation in therapy and rehabilitation, complemented by practical experiences through various internships and student exchanges across Europe. I have honed my skills in manual therapy, classic massage, and elderly care, ensuring I can provide comprehensive support to diverse populations.

In addition to my academic achievements, I have gained valuable experience in customer service roles, where I developed strong interpersonal skills and the ability to manage client relationships effectively. My recent position as a Customer Service Specialist in a call center allowed me to enhance my problem-solving abilities and maintain high levels of customer satisfaction. I am fluent in Polish and English, and I am currently learning Portuguese to further integrate into the local community.

Experience

Work history, roles, and key accomplishments

Customer Service Person

Klein GmbH Internationale Spedition

Jun 2024 - Aug 2024 (2 months)

Managed customer relations and transport control, ensuring effective communication with suppliers and clients. Handled problem-solving tasks and prepared transport orders using the Spedifix program.

Customer Communications Problem Solving Transport

Language School Lecturer

Anna Racinowska „British School”

Aug 2023 - Nov 2023 (3 months)

Prepared teaching materials and conducted lessons focusing on speech, vocabulary, and grammar. Evaluated student skills through tests and assessments.

Teaching Assessments

Customer Service Specialist - Call Center

Competence Call Center Sp. z o.o.

Mar 2022 - Mar 2023 (1 year)

Provided telephone support to customers, addressing inquiries and complaints while maintaining high customer satisfaction. Processed requests and collaborated with teams for service improvement.

Customer Service Teams

Event Assistant

Grupa BTL Iwona Niedźwiedzka - Kolano

Aug 2021 - Sep 2021 (1 month)

Served event guests and promoted the brand, contributing to the creation of a positive brand image.

Events Brand

Ticket Sales Agent

Gminny Ośrodek Kultury w Lasecznie

Aug 2021 - Aug 2021 (0 months)

Handled the sale of festival tickets and managed sales settlements, ensuring accurate financial transactions.

Sales Settlements Ticketing

Waitress

Gastro House Sp. z o.o. Sp. k.

Aug 2020 - Sep 2020 (1 month)

Served food and managed financial settlements while preparing food at multiple stations.

Education

Degrees, certifications, and relevant coursework

Collegium Medicum in Bydgoszcz

Master's Degree, Therapy and rehabilitation

2019 - 2024

Studied for a Master's Degree in Physiotherapy, focusing on rehabilitation, classic massage, care for the elderly and disabled, communication with various social groups, manual therapy, first aid, and special techniques.