Catarina Gonçalves

I’m a customer-focused service and guest experience professional with experience in hospitality, events, customer service, and healthcare environments. In reception and event support roles, I managed guest check-in and registration, provided front-of-house support during conferences and formal events, and handled participant enquiries in a professional manner.

I’m highly adaptable and proactive, bringing clear communication and strong organisation to fast-paced settings—whether representing a brand at promotional events, delivering café service, or providing personalized physiotherapy care. Since 2023, I’ve assessed individual client needs, built trust-based relationships through effective communication, and managed sensitive situations with empathy and professionalism.