Monika Moni

I am a Senior Quality Analyst with three years of experience dedicated to enhancing quality control processes. My background in Electrical and Electronics Engineering has equipped me with a strong analytical mindset, allowing me to identify process gaps and provide strategic solutions that improve overall quality and productivity.

During my tenure at BYJU'S, I conducted monthly calibration sessions with the Sales and Quality Team to develop scoring consistency and best practices. I have a proven track record in auditing videos and calls, producing insightful reports, and utilizing customer feedback to enhance service quality. My recent role at Policybazaar.com involved coaching team members, auditing agent calls, and maintaining performance metrics to ensure adherence to quality standards.