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Mohtasim AhmedMA
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Mohtasim Ahmed

@mohtasimahmed

Results-driven Quality Analyst focused on process improvement and customer satisfaction.

India
Message

What I'm looking for

I seek a role where I can improve service quality and processes, coach teams, and drive measurable customer-satisfaction improvements in a collaborative culture.

I am a results-driven, detail-oriented Quality Analyst with hands-on experience in quality assurance, customer support, and performance evaluation. I bring a strong customer-centric approach and excellent communication skills to every engagement.

In my recent roles I conducted quality audits, monitored service metrics, delivered structured feedback, and provided coaching to improve agent performance and process adherence. I also resolved customer queries while maintaining high satisfaction ratings and compliance with service guidelines.

I hold a Bachelor of Commerce and a Six Sigma Yellow Belt certification, which I apply to identify process improvement opportunities and drive measurable improvements in service quality. I have been recognized as a Top Performer through quarterly recognition.

I am comfortable working in multilingual environments (Tamil, Urdu, English) and am motivated by continuous improvement, team development, and delivering consistent, high-quality customer experiences.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

TA

The New College (Autonomous)

Bachelor of Commerce, Commerce

2015 - 2020

Grade: 78%

Completed a Bachelor of Commerce with 78% focusing on commerce fundamentals and business-related coursework.

Tech stack

Software and tools used professionally

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