Mohtasim Ahmed

I am a results-driven, detail-oriented Quality Analyst with hands-on experience in quality assurance, customer support, and performance evaluation. I bring a strong customer-centric approach and excellent communication skills to every engagement.

In my recent roles I conducted quality audits, monitored service metrics, delivered structured feedback, and provided coaching to improve agent performance and process adherence. I also resolved customer queries while maintaining high satisfaction ratings and compliance with service guidelines.

I hold a Bachelor of Commerce and a Six Sigma Yellow Belt certification, which I apply to identify process improvement opportunities and drive measurable improvements in service quality. I have been recognized as a Top Performer through quarterly recognition.

I am comfortable working in multilingual environments (Tamil, Urdu, English) and am motivated by continuous improvement, team development, and delivering consistent, high-quality customer experiences.