Monika Flores

I’m a bilingual administrative professional with experience in customer service, office administration, scheduling, client relations, invoicing, payroll support, recruiting coordination, vendor management, and data management. I’m trusted for managing daily operations, supporting business owners, and handling confidential information with professionalism while delivering excellent customer experiences.

In my most recent administrative role, I managed scheduling, client communication, and project timelines while preparing estimates, invoices, payment records, and customer documentation. I also coordinated vendor communication and supply purchasing, maintained organized business records, and supported bookkeeping activities for expenses, profits, deposits, and payments—collecting full payments, deposits, partial payments, and outstanding balances. Alongside operations, I supported payroll processing, employee time tracking, and payroll records, and helped with recruiting through candidate communication, interview scheduling, and onboarding coordination.

I bring a compliance-focused, customer-first mindset from client-facing and specialist positions as well. I’ve assisted members during open enrollment, clearly explained benefits (medical, dental, vision, and supplemental), verified eligibility and enrollment deadlines, and maintained HIPAA compliance with accurate documentation. I’m proficient with Microsoft Office, Google Workspace, Zoho, and administrative systems, and I consistently prioritize attention to detail, multitasking, and problem solving to keep work accurate and on track.