Patchica Austin

I am a seasoned administrative and customer-service professional with over six years of hands-on experience supporting fast-paced service and office environments. I excel at appointment scheduling, multi-line phone systems, and maintaining accurate records while protecting client confidentiality.

In my current role as a licensed esthetician, I manage client bookings, optimize calendar workflows, and deliver exceptional in-person and phone-based customer service. I am proficient with booking and scheduling software and routinely recommend products and services to enhance client satisfaction.

Previously, I worked in insurance verification and accounts payable roles where I verified coverage, communicated with providers and vendors, processed invoices, reconciled accounts, and produced reports for leadership. Those positions sharpened my attention to detail, discretion with sensitive information, and ability to meet deadlines.

I bring strong communication, time management, and problem-solving skills, along with practical experience in Microsoft Excel and virtual meeting platforms. I am dependable under pressure and committed to improving operational efficiency and client experiences.