Andrea C

Manage front desk operations including patient scheduling, insurance verification, billing, and payments while maintaining accurate electronic records and ensuring HIPAA compliance.

Scheduled and confirmed patient appointments, performed insurance verification and payment processing, and maintained treatment plans and patient records to support clinical operations.

Handled inbound calls and scheduling, entered insurance and personal information into systems, and managed emails and clinical messages to support patient care coordination.

Performed payroll with Gusto, managed QuickBooks accounts, reconciled bank statements, and processed payables to ensure accurate financial records.

Met monthly sales goals through customer engagement, processed payments, handled technical troubleshooting, and maintained inventory and customer support standards.

Managed multiple store locations and supervised staff, overseeing inventory, cash handling, scheduling, and daily operations to ensure performance and compliance.

Completed high school diploma coursework through Howard Community College.