Monica Ejike
@monicaejike
Charismatic customer service representative with a passion for excellence.
NigeriaWhat I'm looking for
I am a young and dynamic professional with a strong commitment to delivering exceptional customer service. My experience as a Customer Service Representative at Electro Mall has equipped me with the skills to maintain a customer satisfaction rate of 96.3% in 2022 and significantly improve customer retention by 30% within three months. I thrive in fast-paced environments and am dedicated to fostering positive relationships with clients.
In addition to my customer service expertise, I have a background in IT support as an intern at ASUS ICT, where I contributed to maintaining IT systems and ensuring seamless operations. My educational background includes a BSc. Ed. in Biology from Bayero University Kano, which has honed my analytical and problem-solving skills. I am eager to leverage my abilities in a reputable organization that values innovation and excellence.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Electro Mall
Aug 2020 - Present (5 years)
Maintained a customer satisfaction rate of 96.3% for the year 2022. Increased customer retention ratio by 30% over the course of 3 months by following up with unsatisfied customers.
IT Intern
ASUS ICT
Jan 2020 - Present (5 years 7 months)
Provided support and contributed to the work of ASUS ICT in maintaining the IT system. Ensured the proper functioning of equipment and network to meet office needs and demands.
Ad-hoc Staff
Independent National Electoral Commission (INEC)
Jan 2020 - Present (5 years 7 months)
Participated in voters' education initiatives for elections. Served as an ad-hoc staff member for the House of Representatives Election.
Civic Education Teacher
Nasoro Special Primary School
Jan 2019 - Present (6 years 7 months)
Taught Civic Education to students as part of the National Youth Service Corps program. Contributed to the educational development of the students.
Sales Girl
Bestway Electronics
Jan 2013 - Present (12 years 7 months)
Engaged customers in sales of office/household electronics and related accessories. Recorded a 50% increment in revenue growth for the 2013/2014 financial year.
Education
Degrees, certifications, and relevant coursework
BKBayero University Kano
BSc. Ed. Biology, Biology
2015 - 2018
Grade: Second Class Upper
Completed a Bachelor of Science in Education with a focus on Biology, achieving a Second Class Upper division. Gained comprehensive knowledge in biological sciences and educational methodologies.
Immaculate Majesty College, Kano
Senior Secondary School Certificate, General Studies
2007 - 2013
Obtained the Senior Secondary School Certificate (WASSCE), demonstrating proficiency across various subjects. Developed foundational academic skills essential for higher education.
Dabo Special Primary School
First School Leaving Certificate, Primary Education
2001 - 2007
Completed primary education and received the First School Leaving Certificate. Acquired fundamental literacy and numeracy skills.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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