Open to opportunities

Moneca Wilmore

@monecawilmore

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Experienced administrative professional delivering efficient office operations and client-focused support.

United States

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What I'm looking for

I seek a role where I can apply my administrative, coordination, and case-management skills in a collaborative, service-oriented environment with opportunities for growth.

I am an administrative professional with over seven years of experience managing office operations, staff coordination, and customer interactions. I excel at organizing schedules, processing reports and payments, and maintaining accurate records using tools like MS Office 360 and QuickBooks.

My background includes roles in education, nonprofit workforce services, and state agency support where I managed high caseloads, coordinated partnerships, and supported students and families through intake, orientation, and case management. I hold an A.A.S. in Business Entrepreneurship (Summa Cum Laude) and multiple professional certifications in project management, Google AI, and related areas.

I bring strong communication, time management, and problem-solving skills, a track record of improving processes, and a focus on delivering welcoming, reliable service to clients, colleagues, and stakeholders.

Experience

Work history, roles, and key accomplishments

Current

Lead Teacher - ECC

Current

Ruth & Siegel JCC

Sep 2025 - Present (5 months)

Manage classroom operations and family communications to ensure a welcoming environment; prepare documentation and conduct intake meetings to support enrollment and program delivery.

Classroom Management Communication Documentation Scheduling Child Development Reporting Customer Service

Claims Administrative Assistant

Express Employment Professionals

May 2025 - Jun 2025 (1 month)

Performed administrative tasks for State of Delaware claims processing, including scanning, filing, payment/voucher batching, claimant searches, and data entry to support claims resolution.

Claims Processing Data Entry Payment Batching Records Management Conflict Resolution Microsoft Office

Career Navigator

Goodwill of Delaware

Mar 2024 - Feb 2025 (11 months)

Managed a caseload of 135+ clients providing intake, job placement support, digital skills training, and employer partnerships to improve employment outcomes.

Case Management Job Placement Employer Partnerships Scheduling

Administrative Assistant I - CDC

Delaware Technical Community College

Sep 2022 - Jan 2024 (1 year 4 months)

Provided administrative support including correspondence, filing, payment processing, QuickBooks invoicing, schedule coordination, and maintenance of timesheets and departmental records.

Office Administration Quickbooks Scheduling Reporting Records Management Customer Service Microsoft Office

Disability Support Aid I

Delaware Technical Community College

Aug 2021 - Sep 2022 (1 year 1 month)

Transcribed audio and video for coursework, prepared and proofread documentation for students and management, and supported remote accessibility services.

Transcription Accessibility Proofreading Documentation Audio Video Review Remote Assistance Time Management

Student Affairs Specialist

Delaware Technical Community College

Aug 2021 - May 2022 (9 months)

Greeted and directed students, maintained attendance and tracking spreadsheets, managed multiline phone systems, and supported staff communications and meetings.

Student Services Microsoft IM Data Entry Customer Service Administrative Support Scheduling

Teacher

Nemours Child Development Center

Jun 2017 - May 2020 (2 years 11 months)

Developed age-appropriate lesson plans, coordinated parent-teacher conferences and tours, managed incident reporting, and maintained infant care and classroom supplies.

Lesson planning Incident Reports Child Development Scheduling Customer Service

Lockbox Associate

Citi Bank

Dec 2015 - Jun 2016 (6 months)

Processed lockbox payments and application documents, batched and reconciled daily quotas, and maintained paper and electronic filing systems to ensure accurate payment processing.

Payment Processing Data Entry Inventory Management Quality Control Time Management

Education

Degrees, certifications, and relevant coursework

Delaware Technical Community College

Associate in Applied Science, Business Entrepreneurship

Grade: 3.9 GPA, Summa Cum Laude

Activities and societies: Phi Theta Kappa; Alpha Beta Gamma; Presidential Student Leadership Academy

Associate in Applied Science in Business Entrepreneurship awarded May 2024 with a 3.9 GPA and Summa Cum Laude honors; coursework included management, marketing, accounting, and business plan development.