Open to opportunities

Mona Tarek100

@monatarek100

Customer Experience and Operations professional delivering empathetic, KPI-driven customer support and safety resolutions.

Egypt

Message

What I'm looking for

I’m looking for a role where I can deliver empathetic, policy-compliant customer support, own issues from start to finish, and use data/CRM to improve outcomes—while growing into UX design through real customer experience insights.

I’m a Customer Experience and Operations professional with hands-on experience in customer service, safety operations, customer retention, and client support. I’m known for strong communication, problem-solving, attention to detail, and keeping service quality high in fast-paced environments.

In my recent roles, I handled customer inquiries end-to-end—resolving issues, investigating concerns, and delivering empathetic, policy-compliant outcomes. I also supported billing and service inquiries while maintaining high customer satisfaction, collaborating with internal teams to drive effective resolutions.

I’m currently expanding my expertise through the Google UX Design Professional Certificate on Coursera, combining my customer-first mindset with a growing interest in designing better experiences. I enjoy taking ownership, meeting KPIs, and using tools like CRM and Microsoft Excel to organize information and improve outcomes.

Experience

Work history, roles, and key accomplishments

Community Organizer

Bibliotheca Alexandrina

Worked as a community organizer for Bibliotheca Alexandrina.

Community Organizations

Community Organizer

Total CAF Champions League & Confederation Cup

Worked as a community organizer for Total CAF Champions League & Confederation Cup.

Community Organizations

Customer Service Representative

Sutherland

Handled customer inquiries, resolved issues, and met KPIs while delivering excellent customer service in a fast-paced environment.

Customer Service Issue Resolution KPI Management Communication Problem Solving

Circulation Clerk

Bibliotheca Alexandrina

Served as a circulation clerk at Bibliotheca Alexandrina.

Library Circulation

Library Public Relations

Bibliotheca Alexandrina

Supported public relations activities for Bibliotheca Alexandrina.

Public Relations

Customer Care Representative

Vodafone UK

Supported billing and service inquiries while maintaining high customer satisfaction.

Customer Care Billing Service Support Customer Satisfaction

Volunteer Organizer

Jesuit Cultural Center, Alexandria

Organized volunteer efforts for the Jesuit Cultural Center in Alexandria.

Volunteer coordination

Lyft CX Safety Specialist

UX Centers

Managed Lyft CX safety-related cases by investigating customer concerns and coordinating with internal teams to deliver empathetic, policy-compliant resolutions.

Case Investigation Policy Compliance