At Sutherland Global Services, I handle more than 400 customer interactions a week by phone and chat, maintain 90% customer satisfaction, and resolve complex issues and escalations. I was promoted from Customer Service Agent to Customer Service Trainer, where I trained new hires and created training materials.
At Saint-Marc College, I led and coordinated a team of 100+ volunteers, running weekly programs for 90+ participants. I recruited, onboarded, and trained volunteers, and planned activities and processes to support volunteer engagement.
