Moisés Barrios

I’m a bilingual logistics and customer service professional with 2.5+ years of experience supporting U.S.-based operations. I focus on dispatch coordination, shipment tracking, and real-time problem resolution in fast-paced environments.

As a Dispatcher for At Home Auto Glass, I monitor and track daily technician routes across multiple cities in Florida to ensure on-time job completion. I coordinate dispatch operations and scheduling to optimize route efficiency, while maintaining constant communication with field teams to resolve delays, customer issues, and logistical challenges.

Previously, I worked as a Logistics Coordinator at Walmart–LeanSolutionsGroup, coordinating daily freight shipments and maintaining communication with carriers. I tracked and traced deliveries, resolved delays, escalated exceptions, and supported reporting processes through accurate shipment documentation.

I also bring strong customer-facing and support experience from chat-based roles with Dick’sSportingGoods and TracfoneWireless, including shipment tracking, returns, and escalations. I’m comfortable working with tools like TMS Software, Microsoft Excel, Google Workspace, Zendesk, Intercom, Freshdesk, and CRM tools—and I’m driven by customer satisfaction and continuous process optimization.