andres felipe plomarico ruiz

I’m an experienced U.S. logistics dispatcher with over three years of hands-on experience managing final mile, middle mile, and FTL operations across multi-equipment fleets. I thrive in high-volume environments where real-time decisions, clear communication, and measurable performance drive results.

In my current role (2022–Present) at Lean Solutions Group, I monitor and coordinate 30+ daily routes, plan and optimize routes to improve on-time performance and operational efficiency, and maintain real-time communication with drivers on delays, breakdowns, and delivery updates. I also handle address corrections, compensation cases, POD validation, and customer-impact incidents, aligning daily dispatch goals with warehouse teams and operations managers.

I strengthen operational reliability through KPI tracking and performance reporting, maintaining dispatch dashboards and updating CRM systems with accurate route documentation. I support multi-time zone operations with availability for evening, night, and weekend coverage, including driver availability tracking and multi-time zone scheduling.

Before dispatch, I built quality and customer-facing expertise as a Quality Analyst (2021–2022) and Customer Service Agent (2021) at Sutherland Global Services and Atlantic Quantum Innovations. I reviewed operational cases for compliance, reduced errors, and created automated quality tracking sheets and audit templates using Excel macros, while supporting U.S.-based customers and using eClinicalWorks (eCW) to coordinate care services.