Jorge Vizcaino
@jorgevizcaino
Experienced customer service representative with logistics expertise.
What I'm looking for
I am a dedicated customer service representative with extensive experience in medical, insurance, and logistics customer service. My strong sense of urgency and proactive approach enable me to provide high-quality service and operations. I pride myself on my attention to detail and problem-solving skills, which have been essential in my roles.
Throughout my career, I have developed excellent communication skills and the ability to manage multiple tasks efficiently. My experience includes training new hires and developing training materials, ensuring that my team is well-equipped to meet customer needs. I have a solid understanding of logistics processes and software proficiency, which allows me to navigate complex systems and provide timely solutions.
Currently, I serve as an Operations Assistant, where I support dispatch operations and maintain customer records. I am committed to continuous learning and improvement, always seeking feedback to enhance my skills and contribute effectively to my team.
Experience
Work history, roles, and key accomplishments
Operations Assistant
Lean Solutions Group - PGT Trucking Inc
Mar 2024 - Present (1 year 3 months)
Provided dispatch support and assisted fleet management. Responsible for customer record keeping, data entry, and tracking and monitoring of drivers and loads.
Logistic Coordinator
Lean Solutions Group - GlobalTranz
Feb 2021 - Mar 2024 (3 years 1 month)
Managed customer service and real-time location monitoring. Handled documentation management, compliance, and provided status updates while troubleshooting delays and escalations.
Customer Service Trainer
Atlantic International BPO
Jan 2020 - Feb 2021 (1 year 1 month)
Conducted needs assessments and developed training materials for new hires. Coordinated and delivered product and service training while managing administrative tasks and monitoring performance.
Customer Service Representative
Atlantic International BPO - Sanitas Medical Center
Jan 2018 - Jan 2020 (1 year 11 months)
Provided exceptional customer service by answering calls, addressing inquiries, managing accounts, and processing transactions. Responsible for real-time problem-solving and member account validation.
Education
Degrees, certifications, and relevant coursework
Politecnico Internacional
Student, Software Development
Currently enrolled in Software Development program with a remote and flexible schedule.
Instituto Bolivariano de Sur
High School Diploma, General Education
High School Diploma.
Universidad Del Atlantico
Language Studies, Languages
Studied Spanish (Native) and English as a second language, achieving proficiency at C1 level.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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