Open to opportunities

Luigui Gamboa

@luiguigamboa

Message

Bilingual support and dispatch specialist with proven problem-solving skills.

Colombia

Message

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities in customer support and logistics.

I am a bilingual support and dispatch specialist with over 2 years of experience in fast-paced telecom environments. My expertise lies in coordinating teams, resolving technical issues, and maintaining client satisfaction under pressure. I thrive in dynamic settings where adaptability and proactive communication are essential.

Currently, I work as a Bilingual Dispatcher and Customer Support Agent, where I monitor technician routes in real-time, ensuring timely service delivery. My efforts have led to significant reductions in service delays, enhancing overall efficiency. I also oversee a team of agents, providing live support and coaching to uphold quality standards.

Experience

Work history, roles, and key accomplishments

Current

Supervisor / Team Lead

Current

National Education Broad (Optimum Subcontractor)

Dec 2024 - Present (7 months)

Oversaw a team of 10
15 agents, ensuring quality standards. Provided live support and coaching during escalated customer or technical issues. Supported new hire onboarding and continuous training processes.

Team Leadership Quality Assurance Technical Support Customer Service Training Development

Current

Bilingual Dispatcher / Customer Support Agent

Current

National Education Broad (Optimum Subcontractor)

May 2022 - Present (3 years 2 months)

Monitored technician routes in real time to ensure timely service delivery. Coordinated ETA updates between customers and field technicians. Scheduled and reassigned appointments based on weather, skills, and efficiency.

Bilingual Support Dispatch Coordination Technical Troubleshooting

Education

Degrees, certifications, and relevant coursework

SENA

Associate Degree, Industrial Production Management

Completed an Associate Degree in Industrial Production Management. Gained knowledge in managing industrial processes and optimizing production workflows.

SMART

C1 English Certification, English Language

Grade: C1

Achieved C1 English Certification, demonstrating advanced proficiency in the English language. Developed strong communication skills for professional environments.