Looking for a job

Leon Mutuma

@leonmutuma

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IT support specialist at Kenya Red Cross Society who supported 50+ staff and maintained 40+ workstations.

Kenya

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What I'm looking for

I'm seeking an entry-level IT support or systems administration role where I can help keep systems running smoothly and users productive.

At Kenya Red Cross Society, I delivered first-line IT support to staff, troubleshooting hardware, software, and connectivity issues. I also maintained workstation inventory and supported office network maintenance, user access, and data backups.

At Machakos Institute of Technology, I assisted with maintaining computer labs and supported students and faculty with software, login, and connectivity issues. I also developed an Inventory Management System to track stock levels, entries, and reports.

Experience

Work history, roles, and key accomplishments

IT Specialist Intern

Kenya Red Cross Society

Sep 2025 - Dec 2025 (3 months)

Provided first-line IT support to 50+ staff, resolving hardware, software, and connectivity issues. Diagnosed and repaired faults on desktops, laptops, and peripherals, and supported network infrastructure maintenance.

hardware troubleshooting Software Troubleshooting Network Troubleshooting User Account Management Data Backup Records Management IT Support Customer Service

IT Attachment

Machakos Institute of Technology

Sep 2024 - Dec 2024 (3 months)

Assisted in maintaining 30+ computer stations across two labs, provided technical support to students and faculty, and helped configure software and network troubleshooting.

Hardware Maintenance Software Installation Network Troubleshooting Inventory Management Customer Service Communication Skills

Education

Degrees, certifications, and relevant coursework

Machakos University

Diploma, Information Communication Technology

Pursuing a Diploma in Information Communication Technology with coursework in computer networking, database management, systems administration, and IT security.